About the role
We need a field ops manager to scale Madrid from 600 stations to 2,000 over the next 18 months. You'll manage 8–12 field technicians, partner-venue relations, and a service SLA we don't miss.
Responsibilities
- Hit a 4-hour service SLA across the metro.
- Manage technician schedules, dispatch, parts inventory.
- Quarterly venue health reviews + churn prevention.
- Coordinate new-station rollouts with the central team.
- Report fleet health metrics weekly to HQ.
Requirements
- 5+ years in field service operations (telecom, retail, mobility).
- Fluent Spanish + English.
- Experience managing 10+ field staff.
- Comfortable with SLA-driven KPI environments.
Nice to have
- Experience with route optimization software.
- Background in shared-economy or rental hardware.
Hiring process
- 01Apply
Email + brief work sample
- 02Intro call
30-min with hiring manager
- 03Deep-dive
2h with team — paid trial possible
- 04Reference + offer
Within 7 days of final
Ready to apply?
Email jobs@sparqx.com — include CV, brief intro, and a work sample if relevant.