1. Licence
{{LEGAL_ENTITY}} grants you a personal, non-exclusive, non-transferable, revocable licence to install and use the SparqX application and to rent powerbanks from the SparqX network, subject to this Agreement, the Terms of Service and the Privacy Policy. The application is licensed, not sold.
2. Permitted use
Personal, non-commercial rental of powerbanks for charging consumer electronic devices. Not permitted: reselling rentals, operating multiple accounts to circumvent caps or promotions, automated access to our systems, and commercial redistribution of the hardware or of network data.
3. Payment authorisation
You authorise {{LEGAL_ENTITY}} to place a hold on your registered payment method when a rental starts, and to charge the final amount when the powerbank is returned, in accordance with the tariff shown to you before you confirmed the rental. Where you hold a SparqX balance, amounts are taken from balance first, bonus balance before real balance. If a charge fails, the amount remains due and further rentals are blocked until it is settled.
4. Custody, loss and damage
You are responsible for the powerbank from the moment it leaves the slot until it is fully seated in a slot at any station. Placing it loosely in a slot does not end the rental — confirm in the app that the return is registered. If the powerbank is not returned within the period stated in the station tariff, the deposit is captured as a replacement fee and the powerbank is yours. Returning an undamaged unit afterwards is refunded, less the rental accrued up to capture. Cosmetic wear — scratches, scuffs — is not chargeable. Functional damage is: cracked casing, swollen or leaking cell, damaged connectors, water ingress, missing cables.
5. Safety
Use the powerbank only for charging consumer electronics. Do not submerge it, disassemble it, expose it to fire or extreme heat, place it in checked baggage, or use visibly damaged cables. If a unit is hot, deformed, swollen or leaking, stop using it immediately, do not put it back in a slot, and contact support through the app. We are not liable for damage caused by use contrary to this clause.
6. Your data
We process your data as described in the Privacy Policy. You can access, export or delete your data in the app or by writing to {{PRIVACY_EMAIL}}.
7. Updates and availability
We may update the application, including to change or remove features, and may require an update to keep using the service. Older versions may stop working. We do not guarantee uninterrupted availability of the app or of any individual station.
8. Disputes
We aim to resolve disputes through {{SUPPORT_EMAIL}} within 14 days. If unresolved, EU consumers may use the ODR platform at ec.europa.eu/consumers/odr, or local consumer arbitration where available. Nothing in this Agreement limits your mandatory statutory rights.
9. App store terms
Where you obtained the application from a third-party store, that store's terms apply in addition to this Agreement. The store operator is not a party to this Agreement, has no obligation to provide support for the application, and is not responsible for any claim relating to it — such claims are directed to {{LEGAL_ENTITY}}. Apple Inc. and its subsidiaries are third-party beneficiaries of this Agreement in respect of the iOS application and may enforce it against you.
10. Termination
You may close your account at any time in the app. Outstanding balances and any powerbank in your possession remain your responsibility. We may suspend or terminate access for breach of the safety rules, for fraud, or for non-payment. On termination the licence in section 1 ends and you must stop using the application.