The operating runbook.

From signed agreement to first station live.

• Entity formed (week 1) — local LLC or branch.
• Inventory financing (week 2–3) — leasing or capex.
• Site funnel (week 3–6) — 30 candidate venues sourced and prioritized.
• First install (week 6) — engineering team on-site with us.

Day-to-day fleet management.

• Field service SLA — 4-hour response, 24-hour resolution.
• Powerbank rotation — weekly battery health audit.
• Replenishment routes — algorithmic, dispatched by central ops.
• Local SIM management — vendor terms negotiated by HQ.

Customer support stack you inherit.

• Tier-1 chat / email — shared infra, multilingual.
• Tier-2 ops escalations — your team within local hours.
• Lost & found — automated workflow + venue partnership.
• Refund logic — pre-defined policy, you approve edge cases.

Local marketing playbook + materials.

• Brand kit — fonts, logos, copy library, photo bank.
• Channel mix — Instagram + TikTok primary, OOH at venues.
• Launch playbook — first 30 days, week-by-week.
• Performance budget — minimum 8% of monthly revenue.

Growing the territory station count.

• Cohort analysis — every 90 days, identify top 20% venues.
• Cluster strategy — densify before expanding to new city.
• Coverage targets — 1 station per 2,500 inhabitants in core cities.
• Quarterly reviews — joint with SparqX HQ for scaling plan.