Frequently asked.
12 answers across rentals, payments, lost-and-found, account and privacy.
How do I rent a powerbank?Account+
Open the SparqX app (or any camera), scan the QR on the station, confirm the rental, and a powerbank ejects in under two seconds. No app download needed for one-time guest checkout.
Where can I return the powerbank?Station+
Any SparqX station, anywhere on the network. Drop it into a free slot — billing stops the moment it locks back in.
How much does it cost?Payment+
$0.30 per hour, capped at $5 per day. Day-pass, monthly and annual subscriptions are available in the app. Prices may vary slightly by country and are billed in local currency.
Is there a deposit?Payment+
We place a temporary hold of $20 on your card at pickup. It is released automatically when you return the powerbank.
What if I don't return the powerbank?Lost+
After 24 hours of continuous rental the day-cap converts to a one-time replacement fee of $35. You keep the powerbank. You can also return it any time and the fee is refunded if the unit is undamaged.
I left my powerbank in a venue, what do I do?Lost+
Go to /support/lost-and-found, enter your rental ID or email and we'll show the last-known station. Most lost powerbanks are recovered within 48 hours.
What if the powerbank stops working?Damages+
Return it to any station — our system flags it automatically and you're not charged for the rental. If you're stranded, contact support and we'll credit the rental and locate the nearest working station.
Which devices can I charge?Powerbank+
Every SparqX powerbank has three built-in cables: USB-C, Lightning, and micro-USB. No adapters needed.
How much charge does one powerbank give me?Powerbank+
5,000 mAh — roughly one full smartphone charge or 4–6 hours of typical use. Enough to get you to the next station.
Can I use the same account abroad?Station+
Yes. One account works at every SparqX station in every country on the network. Billing is converted to your home currency at the daily FX rate.
Can I get a refund?Payment+
If a rental fails because of a station, powerbank or network issue, you get an automatic refund. For other situations see /support/refunds.
What data does SparqX collect?Privacy+
Account email, payment method, rental and return locations, and device usage telemetry. We do not access your phone's data — only the rental loop. Full details in /legal/privacy.