← Support
// LOST & FOUND
Left a powerbank somewhere?
Three steps to recover. Most powerbanks are recovered within 48 hours.
01
Open the app
Your last rental is on the home screen. Tap it to see the last-known station + venue.
02
Contact the venue
If the powerbank is still in the venue, you can pick it up. The app shows venue hours + phone.
03
Open a ticket
If the venue can't find it, open a lost-item ticket. We coordinate recovery — most found in 48h.
// FEE SCHEDULE
What it costs.
| Case | Fee | Note |
|---|---|---|
| Returned within 24 h | $0 | Standard rental rate only |
| Returned 24 h – 7 d | $5 cap | Day-cap applies, then fee |
| Returned 7 d – 30 d | $25 | Partial refund of full replacement |
| Not returned (>30 d) | $35 | Replacement fee, unit is yours |
// HOW TO AVOID
Four habits.
- 1Set a return reminder in the app — 1h before the day-cap.
- 2Drop it at any station, not just the venue you rented from.
- 3Trip planner suggests stations on your route home.
- 4Tap the slot's NFC to confirm return — the app should beep.