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// REFUNDS
Refund policy.
Most refunds are automatic. Failed rentals refund within 24 hours without you doing anything. For everything else, the table below covers it.
| Situation | Eligible | Process | Timeframe |
|---|---|---|---|
| Station / hardware failed | Yes | Automatic | Within 24 h |
| Powerbank dead or weak | Yes | Return + ticket | 1–3 business days |
| Charged after return | Yes | Auto-detect + refund | Within 48 h |
| Double-billed | Yes | Auto-detect + refund | Within 24 h |
| Forgot to return (under 24 h cap) | No | Day-cap applies | — |
| Lost or damaged | No | Replacement fee | — |
| Cancelled rental within 30 s | Yes | Auto-refund | Instant |
// HOW IT WORKS
How refunds flow.
01Detect
Auto-flagged via station + rental telemetry.
02Verify
Cross-checked with payment gateway logs.
03Refund
Issued to original payment method.
04Notify
Email + in-app receipt.